Refund Policy

Last Updated: February 11, 2026

This Refund & Pricing Policy (“Policy”) describes the pricing structure, billing practices, refund terms, and payment obligations associated with your use of the Agenzy platform at https://agenzy.app (the “Platform” or “Services”), operated by Agenzy App (“Agenzy,” “we,” “us,” or “our”).

This Policy is incorporated into and forms part of our Terms and Conditions. By subscribing to the Platform, you acknowledge that you have read, understood, and agree to this Policy in its entirety.

1. Pricing Structure

1.1 Platform Subscription ($97/month)

The core Agenzy subscription gives you full access to the Platform, including:

 CRM system for managing leads, clients, deals, and pipelines

 Prebuilt websites, sales funnels, and marketing automations

 AI-powered tools for automated replies, bookings, follow-ups, and lead capture

 Unlimited client sub-accounts under your agency

 Access to templates, scripts, training resources, and sales frameworks

Integrated service delivery infrastructure

1.2 Niche System Add-Ons ($1/month each)

In addition to the core subscription, Agenzy offers prebuilt niche-specific systems that you can activate for your agency. Each niche system is an optional add-on billed at $1 per month, per system.

 Each niche system is billed separately at $1/month on the same billing cycle as your main subscription

 You can activate or deactivate niche systems at any time through your account settings

Deactivation takes effect at the end of the current billing period

1.3 Wallet and Auto-Recharge

The Platform includes a wallet system for usage-based charges that are not covered by your monthly subscription. These charges include, but are not limited to:

Outbound messages (SMS, email, or other messaging channels)

 Domain purchases and renewals

 Any other pay-per-use services offered through the Platform

Wallet recharges are non-refundable, regardless of whether the wallet balance is used

2. Free Trial

We offer a fourteen (14) day free trial to new Users who register for the Platform. During the trial period, you will have access to the core Platform features. By starting a free trial, you acknowledge and agree that:

 You must provide a valid payment method at the time of registration

 At the end of the 14-day trial period, your account will convert to a paid subscription at $97/month.

 If you don't wish to continue, you must cancel your subscription before the trial expires to avoid being charged

 Cancellation during the trial period will result in immediate loss of access to the Platform at the end of the trial

 Trial availability is limited to one trial per person, per household, and per payment method.

 Niche system add-ons and wallet recharges activated during the trial period may be billed immediately

3. Billing Disputes and How to Contact Us

3.1 Contact Us First

If you have any questions, concerns, or disputes regarding a charge, billing error, or payment issue, you must contact us directly by email before taking any other action:

 

Email: [email protected]

 

We are committed to resolving billing issues fairly and promptly. In most cases, we will respond within forty-eight (48) hours and work with you to address your concern. Our team will review every inquiry on a case-by-case basis.

THIS IS THE ONLY ACCEPTABLE METHOD FOR RAISING BILLING DISPUTES. YOU MUST USE EMAIL TO CONTACT US THROUGH THE PLATFORM. DO NOT INITIATE A BANK CHARGEBACK, CREDIT CARD DISPUTE, PAYMENT REVERSAL, OR ANY OTHER FINANCIAL CLAIM THROUGH YOUR BANK, CREDIT CARD COMPANY, OR PAYMENT PROVIDER.

3.2 Prohibited Chargebacks and Payment Reversals

YOU EXPRESSLY AGREE NOT TO INITIATE, FILE, OR OTHERWISE PURSUE ANY CHARGEBACK, PAYMENT DISPUTE, CREDIT CARD REVERSAL, OR BANK RETRIEVAL REQUEST AGAINST AGENZY THROUGH YOUR BANK, CREDIT CARD COMPANY, PAYMENT PROVIDER, OR ANY OTHER FINANCIAL INSTITUTION.

By subscribing to the Platform, you waive your right to dispute any charge through your financial institution and agree that the sole and exclusive method for resolving billing concerns is by contacting us directly at [email protected].

3.3 Consequences of Unauthorized Chargebacks

If you initiate a chargeback, payment dispute, or bank retrieval in violation of this Policy, the following consequences will apply immediately and without exception:

No Reinstatement: Once your account is terminated due to a chargeback, it will not be reinstated under any circumstances. You will be permanently banned from creating a new account on the Platform, whether under your own name, a different name, or through any other means.

 

Pursuit of Owed Amounts: Agenzy reserves the right to pursue the full disputed amount, plus any administrative fees, chargeback fees imposed on us by our payment processor, and any associated costs (including reasonable legal fees) through all available legal means, including but not limited to collections agencies, legal proceedings, and court action.

 

Reinstatement Fee: In the unlikely event that Agenzy, at its sole and absolute discretion, considers reinstating a terminated account, a reinstatement fee of no less than $250 (USD) will be required in addition to full repayment of the disputed amount and any associated fees. Reinstatement is never guaranteed and is entirely at Agenzy’s discretion.

4. No Refund Policy

ALL FEES AND PAYMENTS MADE TO AGENZY ARE FINAL AND NON-REFUNDABLE. THERE ARE NO REFUNDS, CREDITS, PRO-RATED AMOUNTS, OR REIMBURSEMENTS OF ANY KIND, UNDER ANY CIRCUMSTANCES, FOR ANY REASON.

 Monthly subscription fees ($97/month)

 Niche system add-on fees ($1/month per system)

 Wallet recharges ($10 per recharge), whether used or unused

 Any charges incurred during or after a free trial period

 Partial or unused billing periods after cancellation

 Fees charged before account termination by Agenzy

 Charges for services consumed through the wallet (messages, domains, etc.)

 Subscription upgrades, downgrades, or plan changes

 Payments made during any promotional or discounted period

By subscribing to the Platform, you expressly acknowledge and accept that no refund will be issued under any circumstances, including but not limited to dissatisfaction with the Services, failure to use the Platform, technical issues, account termination, or changes to Platform features or pricing.

5. Cancellation

You may cancel your subscription at any time. Cancellation must be done through one of the following methods:

 Through your account settings within the Platform

 By contacting us via email at [email protected]

7. Payment Methods and Processing

All payments are processed securely through Stripe. We accept major credit and debit cards as supported by Stripe at the time of purchase. You agree to:

 Provide current, complete, and accurate payment information

 Promptly update your payment method if it changes or expires

 Authorize Agenzy to charge your payment method on file for all recurring fees, add-on fees, and auto-recharges

For questions or concerns regarding this Refund Policy, contact us at [email protected]

Frequently asked questions

Can’t find exactly what you’re looking for Contact us and we’ll take care of it for you.

What exactly is Agenzy?

Agenzy is a plug and play platform that lets you start your own AI agency without building from scratch. You get a full system structured for selling to local businesses, including websites, automations, AI chatbots, review systems, and more. Charge clients monthly for managing their setup.

Do I need experience to start?

No. Everything is taught inside Agenzy University, from choosing a niche to reaching out and delivering services. Experience helps you move faster, but you can start from zero and learn as you go.

What services can I sell with Agenzy?

High demand services local businesses already pay for: websites, lead capture funnels, follow up automations, review systems, appointment booking, AI chatbots, email and SMS campaigns, and CRM management. Most members start simple, then upsell into full system management for recurring revenue.

How fast can I start making money?

That depends on you. Some members close their first client within a week, others take longer. The tools, training, and systems are ready from day one. Your speed comes down to how fast you take action and start reaching out.

What are prebuilt niche systems?

Complete done for you setups for specific industries. Each includes a niche website, funnels, forms, calendars, automations, pipelines, and follow up sequences. You can sell one part or the full package, and because everything connects, upsells happen naturally.

Is there training to help me sell?

Yes. Agenzy University covers outreach, cold calling, DM scripts, demos, objections, and packaging your services. You also get ready made scripts and presentations so you do not have to build from scratch.

One platform to launch, deliver, and scale AI services to local businesses.

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What exactly is Agenzy?

Agenzy is a plug and play platform that lets you start and scale your own AI agency without building everything from scratch. Instead of buying random tools and trying to glue them together, you get a full system that is already structured for selling to local businesses. You use it to deliver real services like websites, automations, AI chatbots, review systems, lead follow up, and more, then charge clients monthly for managing and improving their setup.

How is Agenzy different from other platforms?

Most platforms give you tools, but you still have to figure out what to sell, how to package it, how to set it up, and how to close clients. That usually means months of trial and error, and a lot of extra costs on top. With Agenzy, the systems are already built and organized by niche, so you are not starting from zero. You pick a niche system, customize it for a client, and you are ready to deliver. Platforms like ClickFunnels, Kajabi, and HubSpot can be powerful, but they are not built to give you a complete agency offer with ready made delivery assets and a clear path to revenue.

Do I need experience to start?

No. Agenzy is built for beginners, and everything is taught inside the Agenzy University, including how to choose a niche, what to sell, how to reach out, what to say on calls, and how to deliver the service. That said, experience always helps. If you have worked with businesses before, done sales, marketing, or websites, you will move faster. But even if you are starting from zero, you can follow the steps and learn as you go.

What services can I sell with Agenzy?

You can sell high demand services that local businesses already pay for, like website builds, lead capture funnels, missed call and follow up automations, review generation systems, appointment booking setups, AI chatbots, email and SMS campaigns, CRM and pipeline management, and more. Most members start with something simple like a website or reviews, then upsell into automations and full system management, which is where monthly recurring revenue grows.

How fast can I start making money?

That depends on your effort, your outreach consistency, and how fast you take action. We do not guarantee results, because results always depend on execution. Some members land their first client during the free trial, and others take a few weeks to build confidence and momentum. If you already know business owners or have a network, you can usually move much faster because you have warm leads to start with.

What are the prebuilt niche systems?

Prebuilt niche systems are complete done for you setups built for specific industries. Each system includes the key parts a business needs online, like a niche website, funnels or landing pages, forms, calendars, automations, pipelines, and follow up sequences. For example, a roofing system can include a website, quote form, missed call text back, follow up messages, review requests, and a simple pipeline to track leads. You can sell one part of the system, or package the full setup, and because everything connects, upsells become easy and natural.

Can I manage multiple client accounts at once?

Yes. Agenzy lets you manage unlimited client accounts, so you can scale without hitting a limit. Each client gets their own system, and you can switch between accounts and manage everything in one place.

Is there training to help me sell?

Yes. Inside Agenzy University you get training on outreach, cold calling, DM scripts, follow ups, demo flow, objections, and how to package your services so businesses understand the value quickly. You also get ready made scripts and presentations, so you do not have to invent everything yourself.

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